Frequenty Asked Questions - Sarah Rosemary Design

Wedding stationery questions

Wedding stationery questions:

How do I place my order?

You can contact us through our contact form here and the full process can be found on our ‘How to Order’ page.

What payment options do you accept?
We accept bank transfer and PayPal transfer. Details will be given when your deposit is due.

How far in advance should I order?
Our design queue is typically 2 weeks, with an additional 7 days for printing, however this varies and can be longer during peak periods. We will inform you of any extended turnaround times at the time of order. We do recommend ordering well in advance to accommodate any design amends you wish to include.

Do I get a discount for ordering multiple items?
There are no discounts for ordering multiple items. We take into consideration the possibility of multiple ordering and price accordingly.

Is there an option to pay in instalments?
We require a 50% deposit upfront before undertaking your design job and full payment is required before any printing/final files are produced.

Can I order a printed wedding stationery sample?
Unfortunately we’re unable to provide samples in the post. We can however show samples at a pre-arranged meeting within a 5 mile radius of Sandhurst, Berkshire.

Is there a minimum order of invitations?
The minimum order for our wedding stationery tends to be 25 of each item. Should you require reprints, this minimum order will still stand – so it’s advisable to order a few more invitations than you think you might need. (Many customers find they actually end up needing them all anyway!)

Can you post directly to me?
Due to us being complete perfectionists, we always try to have your designs delivered to us first. This is so that we can quality check them and make sure they look as amazing as they should. There are of course cases when you’ll need your items quickly, so we will do what we can to deliver the same quality as usual.

Design

I’ve got a Wedding Stationery idea, can you design it?
Yes – absolutely! We believe your Wedding Day should be perfect for you. Bespoke Stationery Design, designed and printed and completely unique to you. If you’ve got ideas, or want to incorporate something a little different then we’re the right Stationers for you! Head over to the Contact Us page and tell us what you require, fill in all of the information giving as much detail as you wish and we’ll get designing your very own bespoke designs!

Do I get to see my design before it is printed?
We’ll always send you a digital proof of your design, and we do require your approval in writing before proceeding to print. Please ensure you check the wording and spelling thoroughly on your design. Any errors spotted after your approval will be subject to a reprint charge.

What if I don’t like the design on the proof?
Don’t worry – you’re welcome to make an unlimited number of amendments to ensure you’re completely happy with your order. We won’t stop designing until it’s perfect for you.

Can my stationery be designed to match my wedding theme?
Yes – that’s exactly what we do! Head over to the Contact Us page and tell us what you require, fill in all of the information giving as much detail as you wish and we’ll get designing your very own bespoke designs! We’ll contact you if we have any questions!

Print Options

Can I see the wedding stationery print options before ordering?
Unfortunately we’re unable to provide samples in the post. We can however show samples at a pre-arranged meeting within a 5 mile radius of Sandhurst, Berkshire.

Delivery

How long does delivery take?

UK Delivery:
Your order will be sent via Royal Mail using their standard 1st Class postage option. This generally takes 1-2 working days following dispatch, however please allow up to 7 days for delivery. Prices will be quoted based on your requirements.

International Delivery:
Unfortunately we do not currently deliver internationally.

All delivery times are estimates, and there are occasions where Royal Mail delays may occur. Whilst this is our of our control, we’ll always strive to assist you in any way we can.

My order has arrived damaged/incorrect what can I do?
Please contact us here or via email at hello@sarahrosemary.co.uk and we’ll be able to assist. There are occasions that products are damaged during the delivery process, but don’t worry, we’ll resolve it! If there’s an error on your print that was not on your approved proof, we will always replace free of charge. Unfortunately for approved proofs, there will be a reprint charge.

Can I cancel or return my order?
Due to the personalised nature of our products, standard returns are not applicable.

If there is an issue with your order, please don’t worry. Just contact us via the form here and we’ll be happy to help resolve this for you.

Non-personalised products can be returned for a refund or exchanged. To return, please contact us within 7 days of receipt of your order, and we will advise you on the returns process in more detail. Orders must be returned in the original packaging and condition within 14 days of receipt.

Is there an option to collect?
You’re welcome to collect. We are based in Sandhurst, Berkshire, just let us know! Once your items have been printed, we can arrange a collection time.